**INEZ CARES Policy**

1. **Late Fees**: A late fee of $25 will be charged for any appointments not canceled or rescheduled with at least 24 hours' notice.

2. **Deposit**: A non-refundable deposit of $50 is required to secure booking for all services. This deposit will be applied toward the total cost of the service.

3. **Outstanding Balances**: All outstanding bills must be paid in full before new services can be scheduled.

4. **Payment Methods**: We accept payments via cash, check, and major credit/debit cards. Payments should be made at the time of service unless otherwise agreed upon.

5. **Service Hours**: Regular service hours are 24 hours a day, Monday through Friday. Services requested outside these hours may incur additional charges.

6. **Cancellation Policy**: Cancellations made less than 24 hours before the scheduled service will incur a charge of 50% of the scheduled service fee.

7. **Emergency Services**: For emergency services outside regular hours, a premium charge of $75 will apply, and availability cannot be guaranteed.

8. **Client Responsibility**: Clients are responsible for providing a safe and clean environment for the caregiver. Any damage or injury resulting from an unsafe environment may result in additional charges or termination of services.

9. **Confidentiality**: All personal information and details shared with our caregivers are confidential and will not be disclosed to third parties without prior consent.

10. **Service Modifications**: Any changes to the scope of service must be communicated and agreed upon at least 24 hours before the scheduled service.

11. **Satisfaction Guarantee**: If you are not satisfied with the service provided, please inform us within 24 hours so that we can address your concerns or offer a partial refund based on the issue.

This policy is designed to ensure a smooth and professional experience for both clients and caregivers. Thank you for your understanding and cooperation.